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Governance
·
Adhere to all company policies, procedures and business ethics, codes.
·
Adhere to confidentiality.
·
Adhere to Non-Disclosure Agreements and
Non-circumvention Agreements.
Operational
(Business Processes and Improvements)
·
Obtain the business blueprint to gain an
understanding of how the company intends to run its business within the
System.
·
Responsible for preparation and
execution of tasks in-line with the project plan.
·
Informing Trainee consultants of project
breakdown (requirements and timelines).
·
Analysis of clients' business
requirements and objectives and working with them to meet those objectives.
·
Continuous communication with clients,
especially during the conception phase.
·
Recommend
business process improvements.
System
Support
·
Ensure efficient installation of
applicable systems on Servers and Workstations.
·
Ensure efficient implementation
according to Business Processes of clients.
·
Identify client upgrade requirements.
·
Perform System Upgrades and
Installations.
·
Create Custom Layouts across all modules.
·
Analyse, specify and provide input into
application enhancements.
·
Set up a New Chart of Accounts (Standard
and Segmented).
·
Communicate and resolve highlighted
problem areas that need urgent attention to clients.
·
Migrate/Import Data using Batches, SQL
(?) and Data Distribution Services.
·
Perform Reconciliations (Control
Accounts, Bank, Inventory, Assets).
·
Purge Databases.
·
Prepare, review and provide input into
Support Manuals.
·
Prepare, review and provide input into
Support Reports.
·
Conduct, review and provide support on
troubleshooting program errors.
·
Communicate with Client at the highest
level.
·
Prepare, review and provide input into
User Guides.
·
Assist clients in application testing
and rollout.
·
Conduct accurate and thorough testing to
meet business requirements.
·
Act as Service
Manager on the Help Desk and ensure support tickets are resolved within
expected service levels
System
Training
·
Provide input into training material and
training methods.
·
Provide knowledge transfer / training on the
processes and transactions on project related deliverables.
·
Oversee all training in terms of
planning and execution.
·
Assess clients' training needs in-line
with the company's service offering.
·
Prepare, Plan and Schedule Training
Sessions.
·
Conduct user training.
·
Prepare Training Manuals and applicable
learning aids.
SQL
Support
·
Responsible the full Installation and
Configuration of Different Versions of SQL.
·
Schedule Automatic Back Ups.
·
Write SQL Queries analysing and
extracting data from SQL Databases.
Reporting
·
Install and
set up BIC Module and Reports.
·
Troubleshoot
BIC errors.
·
Prepare
Training Reports.
·
Preparation of
weekly project status reports.
·
Raise and
highlight issues and or risks through Project Manager.com.
·
Update and
close issues and risks on Project Manager.com.
Mentoring, Coaching and Monitoring
·
Responsible mentoring and coaching of
juniors.
·
Monitoring and reviewing of juniors allocated
responsibilities ensuring that work produced meets the acceptable standards
of quality.
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